FAQs

Q1: Are you factory manufacturer or trade company?
Our manufacturer for suede fabrics over 20 years, solid or process suede fabrics are available.

Q2: How can I get the price?
We usually quote within 24 hours after we get your inquiry(Except weekend and holidays).
If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.

Q3: Can I buy samples before order in bulk?
Yes. Please feel free to contact us.

Q4: What is your MOQ ?
Depending on whether the solid fabric or process suede fabric. Generally the MOQ are 10 meters(solid fabric) at least.

Q5: What is your lead time?
Usually we can ship within 10-15 days for small quantity, and about 30 days for large quantity. Most fabrics are in stock.

Q6: What is your payment term?
T/T, 50% deposit, the balance before shipment.

Q7: What is the shipping method?
It could be shipped by sea,by air or by express. Please confirm with us before placing orders.

Q8: Where is your loading port?
Guangzhou Port, In China.

Q9: Do you offer customized services?
We are powerful of processes such as printing, gold stamping ,flocking and bonded, lab dips, and so on.

Q10: How do you make our business long-term and good relationship?
We keep good quality and competitive price to ensure our customers benefit. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q11: If you need to ask more questions, please contact us.
Email: support@rokassi.com,   WhatsApp: +86 198 0203 3001.